EOC Week 1: Great Customer Service

"Brands that engage in two-way conversation with their customers create stronger, more trusting relationships. People today want a voice and a role in their brand experiences. They want co-creation^"

^{This quote is a great example of customer service because the customer are the people that makes the company who they are. Some customers are brand loyal to companies and then they are customers that shop with the company from time to time. If they customers doesn't receive a great experience in a store they won't come back and also the word would travel that the store doesn't give a great experience. The reason why people are brand loyal to companies is because of the experience they receive during the visit in the store every single time and how the store sells their products. If the customers aren't happy with something in the companies they should be able to voice their options.} 

^{.  There was this one time where I'll receive great customer service that was at Nail Affair. The Nail Affair is location on 6040 Badura Ave, Suite 130, Las Vegas, 89118. This place is a great example for great customer service. Why is that, when you first walk into the place they welcome you and asking you what you need done. After you tell them what you need done they sit you right away and gets you started. Also the people who works there ask you often if you need a drink or anything. There customer service is overall something that I never have experience nor receive before.This place goes over and beyond what they need to do to make you feel you receive good customer service. Their customer service makes you want to come back again and not go somewhere else. Also when you come back after like the second time they give you a discount card for 10% after spending $25 or more. Only customers that come back a few times receive this card.  The Nail Affair makes you feels special and the only customers in the building.}